FAQ

Please read the list of Frequently Asked Questions and Troubleshooting questions below.

What payment methods do you accept?
Credit card payments are processed through PayPal, however no PayPal account is required. To pay by credit card, please follow the steps below:
1.    Click "Pay with PayPal" at the end of the checkout process.
2.    Now you are at PayPal. Click "Continue" to pay with a credit card if you don't have a PayPal account.
3.    Enter your credit card and personal info. Click "Review Order and Continue."
4.    Review your order. If everything is correct, Click "Pay (dollar amount) Now."

What countries do you ship to?
We ship worldwide!

Care instructions for jewelry
Please avoid contact of your jewelry with salt water. All metals, including silver and gold, can react to beauty and cleaning products. Avoid contact as much as possible with perfumes, hairsprays, lotions and household cleaners. If you like a high shine, you may prefer using a commercial metal cleaner specifically. Follow the instructions.

How much does shipping cost?
Shipping cost for smaller orders: rings, earrings, chains, pendants and bracelets - regardless of destination is FREE. We also have express delivery for 30 USD.
 
Once I order something - what happens next?
You will receive an order confirmation per email as soon as you have placed your order. Your order will be processed and dispatched within 3-7 business days. When your order has been shipped, you will receive an email with your tracking number.

Can I change my order?
We might be able to change your order if it hasn't been shipped yet. Please contact our customer support team as soon as possible and don't forget to include your order number.

What to do if my parcel is lost?
Yeah, sometimes parcels are lost during their way, but it's less than 1%. Anyway it your parcel is lost, please contact us and we'll do all our best to solve this issue.

Custom and personalized orders
Custom orders are paid extra from 150 USD + the metal weight (14K or 18K) + stones, which the customer wishes. Also, you should send us the sketch of the article. After that, you paying for it. Within 7 working days, we will complete the order.

Individual sizing details
If you need a half-size ring (7 1/2 US size, 10 5/8 US size, 12 3/4 US size) - add note with your order or please send necessary size in direct messages.

Gift wrapping and packaging
All items we send in beautiful stylish branded box.
Gear Guides
Pros to help you get more out of your jewelry.
Trip Guarantee
We deliver before your next trip.
Express Shipping
Buy with confidence.
Warranty
12 months on all our made products.